Privacy Policy
Last Updated: October 2025
1. Introduction
ChargEx Corporation ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Information You Provide Directly
- • Account registration information (name, email, password)
- • Contact information (phone number, mailing address)
- • Payment information (credit card, billing address)
- • Order and transaction information
- • Communications with our support team
- • Survey responses and feedback
Information Collected Automatically
- • Device information (IP address, browser type, device type)
- • Usage data (pages visited, time spent, links clicked)
- • Cookies and similar tracking technologies
- • Location information (if permitted)
3. How We Use Your Information
• To process and fulfill your orders and transactions
• To send transactional emails (order confirmations, shipping updates)
• To provide customer support and respond to inquiries
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To detect and prevent fraud
• To analyze usage patterns and preferences
4. Information Sharing and Disclosure
We may share your information with:
• Service Providers: Third-party companies that assist us with payment processing, shipping, and customer service
• Partners: Authorized distributors and resellers who need information to fulfill your orders
• Legal Requirements: When required by law or to protect our rights and the safety of others
• Business Transfers: In case of merger, acquisition, or asset sale
5. Data Security
We implement comprehensive security measures to protect your personal information:
• SSL encryption (256-bit) for all data transmission
• PCI DSS Level 1 compliance for payment processing
• Regular security audits and updates
• Limited employee access to personal information
• Secure data storage and backup systems
6. Your Rights and Choices
Access and Control
You have the right to access, update, or delete your personal information. Contact us at [email protected] to exercise these rights.
Marketing Communications
You can opt out of marketing emails by clicking the "Unsubscribe" link in any email or by contacting us directly.
Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Retention of Information
We retain personal information for as long as necessary to:
• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records
After this period, information is securely deleted or anonymized.
8. GDPR and International Privacy
For residents of the European Union and other jurisdictions with privacy laws, we comply with all applicable regulations including:
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other international data protection laws
9. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or by prominently posting the updated policy on our website.
Your continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: